Refund policy

RETURNS & REPLACEMENTS

Our merchandise is carefully packaged for shipment by our distribution team; however, we realise that damage during transit may occur despite these precautions.

Please check all shipments when they are delivered for shortages or signs of damage. If you find a problem, please Contact Us. Even if the exterior cartons of your shipment appear undamaged, you should still unpack and examine the goods as soon as possible. Please do not dispose of any packing material until you have contacted us and are satisfied with your delivery.

If you have incorrectly ordered a product or changed your mind, we provide a 30-day Money Back Guarantee providing the item is in its original condition and has not been used. Please Contact Us for a return authorisation number. Customers are responsible for the postage costs incurred for returns.

WARRANTY

All products carry a manufacturer’s warranty. Warranty may differ from manufacturer to manufacturer. Warranty conditions must be noted with the item when purchased. Pacific Filters Warranty Conditions may vary from the original product warranty included by the manufacturer. See the product description on the website for specific product warranty details.

All warranties extend to the end user of the purchased product, not to the reseller.

All warranties do not cover recommended maintenance (or what is considered normal wear and tear) as per the product manual / user guide.

Warranty does not cover any issues caused due to the impact of water quality.

PAYMENT, PRICING & PROMOTIONS

All prices quoted are in Australian Dollars ($AUD), inclusive of GST.